Privacy Policy for Atendia.AI
Introduction
Atendia.AI ("we," "us," "our," or "Atendia") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our artificial intelligence phone call system and related services (collectively, the "Service"). By accessing or using the Service, you agree to this Privacy Policy and our Terms of Service.
1. Information We Collect
We collect information in several ways, including directly from you, automatically through your use of the Service, and from third parties.
1.1 Information You Provide
- Account Information: When you create an account, we collect your name, email address, phone number, billing information, and other contact details.
- User Content: We collect the content you submit, post, or transmit through the Service, including call recordings, transcripts, messages, and other communications.
1.2 Information We Collect Automatically
- Usage Data: We collect information about your interactions with the Service, such as call duration, frequency, metadata, pages visited, and actions you take.
- Device Data: We collect information about the devices you use to access the Service, including IP address, browser type, operating system, device identifiers, and mobile network information.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your use of the Service and to enhance your experience.
1.3 Information from Third Parties
- Third-Party Services: If you connect our Service to third-party services (e.g., social media platforms), we may receive information about you from those services, subject to their privacy policies.
- Business Partners and Affiliates: We may receive information about you from our business partners and affiliates.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process and complete transactions
- Send technical information, updates, and administrative messages
- Respond to your comments and questions
- Personalize and enhance your experience
- Monitor and analyze trends and usage
- Detect, prevent, and address technical issues
3. How We Share Your Information
We may share your information with:
- Service providers who perform services on our behalf
- Business partners with your consent
- In response to legal processes
- To protect our rights and property
- In the event of a merger, sale, or acquisition
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
5. Data Retention
We retain your personal information as long as necessary to provide the Service and fulfill our legal obligations. When we no longer need your information, we will securely delete it.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information
- Restriction or objection to processing
- Data portability
7. International Transfers
Your information may be transferred to and processed in countries other than your own. By using our Service, you consent to these transfers.
8. Children's Privacy
Our Service is not directed to children under 18. We do not knowingly collect personal information from children under 18.
9. Changes to this Policy
We may update this Privacy Policy periodically. We will notify you of any changes by posting the new Policy on this page.